An extra 10% off the entire website with the code HALLOWEEN. Not valid on shuttlecocks, balls or court accessories.

THE AFTER SALES SERVICE PROCEDURES FOR THE CAUSE OF A MANUFACTURING DEFECT AND/OR DAMAGED PRODUCT 

If there is no manufacturing defect on your article, but you would like to return it to us for a different reason, please follow the classic returns" procedure

You experienced a problem with an article that you have recently purchased on our site and are wanting the "manufacturer guarantee" ? You can refer to our procedures based on the concerned product. 

DOWNLOAD THE AFTER SALES RETURN FORM IN A PDF FORMAT 

The return fees regarding the After Sales Service is at the customer's expense. If the request is accepted by the brand, the fees for another shipment will be at the expense of Badminton-Point.

If you have not found the information you need on this page, or your situation is unique, you can always contact us by email

1.Creating an After Sales Service Claim

We have set up a SIMPLE AND QUICK PROCEDURE that allows you to open an After Sales Service ticket with us and be informed in real time of its evolution. All the steps are done in the After-Sales Menu in the customer area of your customer account. 

After Sales Menu - Customer account

Once logged into your customer account, you must go to the "My After-Sales Service" menu. At this stage, you will see all your existing after-sales service folders and you will also be able to create a new after-sales ticket.

To do this, go to "Make a request" and follow the steps.

a) Choose the purchse order with your product

b) Choose the product concerned - if you have a concern about several products in the same order, you will have to make several after-sales service requests (1 per different product). Then click on "continue".

After Sales Request

c) You then have several fields to fill in to open the after-sales claim.

In the DESCRIPTION FIELD, PLEASE DESCRIBE THE PROBLEM ON THE ITEM CONCERNED (type of defect, location of the defect, circumstance of the appearance of the defect).

The serial number is useful for the analysis of the defects found and to report any concerns to the suppliers. It is present on shoes and racquets. Here is a guide to help you find it on products.

You must add AT LEAST 2 PHOTOS for the opening of a claim and a maximum of 5 photos. They must not be more than 1Mo each. They are very important and will allow us to give a first opinion on the problem.

Regarding the photos, here are the ones you must add:

- 1 photo of the whole product with the defect(s) highlighted.

- 1 zoomed in photo on the defect(s) of the products

- 1 photo with the defect(s) visible with a zoom halfway between the global view and the default zoom.

- any photos that can help us to analyze the defect

Example of photos

Photo vue globalePhoto zoom fort sur défautPhoto zoom moyen sur défaut

Once you have filled in all the information, you "Register" your ticket which will be sent directly to us. Our after-sales service will then proceed to processing it. If we need additional information, we will contact you on the ticket concerned and an automatic email will be sent to you. 

For a better follow-up of your claim, we invite you to answer directly on the ticket (and not to the email sent)

If the opinion is favorable following the preliminary study of the photos, we will ask you to return the product to validate your claim and proceed to the exchange of the product.

The product must be returned to the following address, accompanied by the  After-Sales Return Form duly completed, including the claim number.

LARDE SPORTS
11 rue des cigognes
67 960 ENTZHEIM
FRANCE

Number After Sales Request

If for any reason, you cannot find your product/order in your customer account, please write to us at [email protected] with the details of your request.

2. Follow-up of the claim

Once your claim is created, you will be able to follow its progress in real time on your customer account. Different statuses exist : 

- registered : your claim is registered and not yet processed by our service.
- processing: we are in the process of processing the file
- pending: we are waiting for further information from you, or for the reception of the product (if you have been asked to send it to us)
- accepted: your claim has been accepted
- refused: your claim has been refused

You can write to us directly via this interface to send us additional information or if we have asked you for it. Just go to your ticket. You will also be able to find there all the exchanges made with our after-sales service.

Discussion with our After Sales Service

3. Specificities by type of product

IMPORTANT

We would like to notify you that numerous After Sales requests regarding badminton racquets are unjustified and for the majority of the time, the issues do not have any "manufacturer defects". The link below displays a small, illustrated guide that correctly summarises the requests that can be refused by the brands and reasons for the refusals. Indeed, with roughly 15 years of experience, we have observed that 75% of the problems derive from a handling error and/or damage caused by a third party (EX : during a transportation bump, irritation or when the racquet is getting restrung). For instance, if you receive your racquet with a crack (most of the time on the top and in the middle of the frame or at the grommet area) when you left it with someone to get it strung, it is with the store/stringing professional who strung the racquet that you must sollicit (very few stringers are truly trained for badminton stringing, therefore, we advise you to verify the racquet's condition after every time you get it re-strung and if there is a crack, you can ask the store/stringing professional for compensation for damages). An order can be subject to several deliveries. 

Guarantee Guide for badminton racquets and the principal causes of refusal. 

You have correctly taken account for the above "alert" and have read the "Guarantee Guide"; and despite all of this information, you still believe there is a manufacturer defect on your badminton racquet ? In this case, please respect the following instructions to begin the procedure. You are now trying to have your racquet be determined as "under guarantee".

1. General Information 

  • The delay of a commercial guarantee for a badminton racquet is : 6 months (starting on the delivery date). Once this delay has been surpassed, the brands consider (justifiably) that there cannot be a manufacturer defect because in this case, a badminton racquet, that is both light and fragile, would never take that much time to crack/break.
  • If you had requested for your racquet to be strung upon purchasing your racquet, the stringing service will be complementary if the racquet was purchased less than a month ago. Once this delay has been exceeded, the stringing fees are at the expense of the customer. 
  • The return shipping fees are at the customer's expense.   
  • Your request will NOT be handled if the string is no longer in the racquet. As indicated in the "Guarantee guide", half of the After Sales cases derive from a stringing error. The fact that there is no longer a string in the racquet makes it impossible for the brands' experts to determine the cause of the problem (EX: no verification that the string pattern had been respected) - and thus the manufacterer's guarantee will be automatically refused.
  • Only the racquets that have been restrung by a professional can be accepted by the After Sales service. If the racquet has been restrung, please send the invoice for this service when you begin your After Sales request. 
  • There is no guarantee for broken strings (justifiably considered to be "consumable by the brands). No After sales service will be performed for this kind of problem. However, if you have received a racquet with original strings that have been broken almost instantaneously (it is rare, but it can happen with any brand), we can accept this request as a "gesture of goodwill" and ship you a string pack for free. In this case, please send us an email at this address with the requested information (which will already be outlined in the body of the email). The email must be sent at the lastest 15 days after the reception of the racquet.  

YONEX : A particularity exists for YONEX badminton racquets. Before proceeding, please be aware of the official brand procedure.  

2. Beginning your After Sales procedure 

 Please respect the following procedure to begin an After Sales treatment.    

  1. Return the racquet via Colissimo as a recorded delivery parcel in the original packaging (or any package that is appropriate for a badminton racquet) to the following address : Lardé Sports - 11 rue des Cigognes - 67960 Entzheim (France).
  2. Add the completed After Sales Form, along with a copy of the invoice. If you have purchased the racquet at a stand and you do not have an invoice, please inform us by writing the exact date of the stand, the city and the name of the person that was in charge of the stand (if you know it) on a separate piece of paper. If you do not have an invoice, do not hesitate to ask us for another one. With the new website, previous invoices are not available on your customer account.
  3. Send us an email to this address with the After Sales request form attached. We advise you to keep your request email saved somewhere.    

Please note that failure to respect this procedure will result in a request refusal by our After Sales team. 

3. Further steps in the process

  • Once we have received your racquet, the racquet will then be transmitted to the concerned brand with all of your documents (the invoice is the most important document as we/the brand need to determine if the model is still under guarantee in order for the manufacturer to correctly verify if the racquet comes from an authorised distributor).

This procedure takes roughly 1 month. Once the brand makes a decision, you will be notified by the After Sales manager (the person who you sent the original email to). If you have not received an answer after 6 weeks, please contact us (re-send us the email you have originally sent us, click "respond to all" and inform us that you still have not received any news or information regarding your After Sales request. 

IMPORTANT

We would like to notify you that numerous After Sales requests regarding squash racquets are unjustified and for the majority of the time, the issues do not have any "manufacturer defects". The link below displays a small, illustrated guide that correctly summarises the requests that can be refused by the brands and reasons for the refusals. Indeed, with roughly 15 years of experience, we have observed that 75% of the problems derive from a handling error and/or damage caused by a third party (EX : during a transportation bump, irritation or when the racquet is getting restrung). For instance, if you receive your racquet with a crack (most of the time on the top and in the middle of the frame or at the grommet area) when you left it with someone to get it strung, it is with the store/stringing professional who strung the racquet that you must sollicit (very few stringers are truly trained for squash stringing, therefore, we advise you to verify the racquet's condition after every time you get it re-strung and if there is a crack, you can ask the store/stringing professional for compensation for damages). An order can be subject to several deliveries. 

Guarantee Guide for squash racquets and the principal causes of refusal. 


You have correctly taken account for the above "alert" and have read the "Guarantee Guide"; and despite all of this information, you still believe there is a manufacturer defect on your squash racquet ? In this case, please respect the following instructions to begin the procedure. You are now trying to have your racquet be determined as "under guarantee".

1. General Information

  • The delay of a commercial guarantee for a squash racquet is : 12 months (starting on the delivery date). Once this delay has been surpassed, the brands consider (justifiably) that there cannot be a manufacturer defect because in this case, a squash racquet, that is both light and fragile, would never take that much time to crack/break.
  • If you had requested for your racquet to be strung upon purchasing your racquet, the stringing service will be complementary if the racquet was purchased less than a month ago. Once this delay has been exceeded, the stringing fees are at the expense of the customer.
  • The return shipping fees are at the customer's expense.  
  • Your request will NOT be handled if the string is no longer in the racquet. As indicated in the "Guarantee guide", half of the After Sales cases derive from a stringing error. The fact that there is no longer a string in the racquet makes it impossible for the brands' experts to determine the cause of the problem (EX: no verification that the string pattern had been respected) - and thus the manufacterer's guarantee will be automatically refused.
  • Only the racquets that have been restrung by a professional can be accepted by the After Sales service. If the racquet has been restrung, please send the invoice for this service when you begin your After Sales request.
  • There is no guarantee for broken strings (justifiably considered to be "consumable by the brands). No After sales service will be performed for this kind of problem. However, if you have received a racquet with original strings that have been broken almost instantaneously (it is rare, but it can happen with any brand), we can accept this request as a "gesture of goodwill" and ship you a string pack for free. In this case, please send us an email at this address with the requested information (which will already be outlined in the body of the email). The email must be sent at the lastest 15 days after the reception of the racquet.  

2. Beginning your After Sales procedure 

 Please respect the following procedure to begin an After Sales treatment.    

  1. Return the racquet via Colissimo as a recorded delivery parcel in the original packaging (or any package that is appropriate for a badminton racquet) to the following address : Lardé Sports - 11 rue des Cigognes - 67960 Entzheim (France).
  2. Add the completed After Sales Form, along with a copy of the invoice. If you have purchased the racquet at a stand and you do not have an invoice, please inform us by writing the exact date of the stand, the city and the name of the person that was in charge of the stand (if you know it) on a separate piece of paper. If you do not have an invoice, do not hesitate to ask us for another one. With the new website, previous invoices are not available on your customer account.
  3. Send us an email to this address with the After Sales request form attached. We advise you to keep your request email saved somewhere.    

Please note that failure to respect this procedure will result in a request refusal by our After Sales team. 

3. Further steps in the process

  • Once we have received your racquet, the racquet will then be transmitted to the concerned brand with all of your documents (the invoice is the most important document as we/the brand need to determine if the model is still under guarantee in order for the manufacturer to correctly verify if the racquet comes from an authorised distributor).
This procedure takes roughly 1 month. Once the brand makes a decision, you will be notified by the After Sales manager (the person who you sent the original email to). If you have not received an answer after 6 weeks, please contact us (re-send us the email you have originally sent us, click "respond to all" and inform us that you still have not received any news or information regarding your After Sales request